Privacy Policy

1. Information We Collect

Customer Information

• Full name
• Phone number
• Email address
• Mailing or billing address
• Appointment and service history
• Customer preferences and notes
• Information you voluntarily provide to us

Pet Information

• Pet's name
• Breed, age, size, and gender
• Grooming preferences
• Behavioral information relevant to grooming
• Vaccination information
• Allergies, sensitivities, or other information voluntarily provided that may be relevant to safely performing grooming services
• Grooming history and notes
• Photos or videos of your pet when taken in connection with our services

Payment Information

When you make a payment, we may collect transaction-related information such as the amount paid, date of payment, payment method, and transaction status. Velvet Spaw generally does not store complete credit or debit card numbers.

Payment information may be processed by third-party payment processors that maintain their own privacy and security practices.

Website and Technology Information

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of visits
• General usage and interaction information

2. How We Use Information

We may use information we collect to schedule and manage appointments; provide grooming services; communicate with customers about appointments; send confirmations, reminders, and updates; contact customers regarding changes or cancellations; maintain customer and pet records; process payments; provide customer service; improve our services and customer experience; maintain safety; address complaints or disputes; prevent fraud or unauthorized activity; comply with applicable laws; and send promotional or marketing communications when permitted by law and, where required, with your consent.

3. Text Messages and Communications

If you provide a telephone number to Velvet Spaw, we may use it to communicate with you regarding your appointments, services, account, or other business-related matters.

Where permitted and applicable, Velvet Spaw may also send promotional or marketing text messages if you have opted in. You may opt out of marketing text messages by following the instructions provided in the message, such as replying STOP.

Opting out of marketing communications does not necessarily prevent important transactional or service-related messages. Message and data rates may apply.

4. Photos and Videos

Velvet Spaw may take photographs or videos of pets before, during, or after grooming for operational, recordkeeping, educational, promotional, social media, or marketing purposes.

Where required, we will obtain appropriate customer permission before using identifiable photographs or videos for promotional purposes.

5. Information Sharing

Velvet Spaw does not sell customers' personal information for money.

We may share information when reasonably necessary to operate our business, including with appointment and pet-management software providers, payment processors, website and technology providers, SMS and communication providers, professional service providers, IT and security providers, government agencies or law enforcement when legally required, and other parties when necessary to protect Velvet Spaw, our customers, employees, contractors, pets, or legal rights.

6. Third-Party Services

Velvet Spaw may use third-party platforms and services for appointment scheduling, customer management, payment processing, communications, website services, analytics, and other business functions.

Information submitted through those services may be processed according to both this Privacy Policy and the applicable third party's privacy policy.

7. Cookies and Similar Technologies

Our website or third-party services we use may utilize cookies, pixels, analytics tools, or similar technologies to operate the website, understand usage, improve functionality, and support marketing or advertising activities.

You may be able to control cookies through your browser settings.

8. Data Security

Velvet Spaw takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, computer system, electronic transmission, or storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain customer and pet information as reasonably necessary to provide and document services, maintain business records, resolve disputes, process payments, meet accounting and legal obligations, protect our legal rights, and maintain appropriate customer and pet history.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

10. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting access to certain information, correction of inaccurate information, deletion of certain information, opting out of certain marketing communications, withdrawing consent where processing is based on consent, and requesting information about how your personal information is used or shared.

Certain information may be exempt from deletion or other requests when required or permitted by law or necessary for legitimate business purposes.

11. Children's Privacy

Our services are intended for adults and are not directed toward children. We do not knowingly collect personal information directly from children under the age required by applicable law without appropriate authorization.

12. Business Transfers

If Velvet Spaw undergoes a merger, acquisition, sale of assets, restructuring, financing, or other business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

13. Changes to This Privacy Policy

Velvet Spaw may update this Privacy Policy from time to time. When changes are made, we may update the Effective Date shown at the top.

Material changes may also be communicated through our website, booking system, email, or other appropriate methods.

14. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact: